Walgreens Rebate Center - FAQ's


Paperless Rebate Information Questions

 

General Rebate Information Questions
Questions About Your Visa Prepaid Card
Managing Your Visa Prepaid Card
Shopping With Your Visa Prepaid Card – In Store
Shopping With Your Visa Prepaid Card – Online
Adding & Withdrawing Money to your Visa Prepaid Card
Disputing Charges on your Visa Prepaid Card
Security and Privacy
PayPal Rebate Deposits
Web Chat


Paperless Rebate Information Questions

What is the paperless online submission process for rebates at Walgreens?
With The Walgreens Rebate Program, you can submit all your rebate information online - no clipping, no mailing, no hassles. Every product that has a rebate offer will be available for online submission at www.walgreensrebates.com.

When submitting a paperless rebate, can I submit more than one rebate at the same time?
Yes, there is no limit on how many rebates you can submit at one time, as long all of the items you are submitting for were purchased on the same receipt. After you select the offer code you are submitting for, you will then enter the item number(s) for the individual offer(s).

I bought 2 (or more) items that fall under the same promotion number. Do I need to enter 2 (or more) submissions for this promotion?
If you purchased multiples of the same product with a rebate or if you purchased multiple items that fall under the same rebate offer number, you only need to enter the rebate offer number once. The system will use your RFN (transaction) number or order number to verify the rebate products you purchased. Then it will update your status to reflect the multiple rebates, when allowed per the terms and conditions of the offer.

Why are multiple reward options listed during the rebate submission process?
You have a choice in how your rebate will be sent to you. A Walgreens Gift Card is the primary reward, and you also have the option of choosing a check, a Visa Prepaid Card or choosing a deposit to your registered PayPal account.  Please note that prepaid cards will only be issued if the reward amount is $10 or more.

Receive additional dollars on rebate offers by selecting a Walgreens Gift Card
You will have the option to select a Walgreens Gift Card that has an increased reward amount that is greater than the Visa Prepaid Card, check or PayPal deposit, within the same offer. Look for details on this added value when submitting for your rebate.

I have already submitted my rebate. Can I now change the Reward type?
The option to change your reward type can only be made when you are submitting for your rebate online. Once your submission is complete you cannot change your rebate reward type.

Can I select the Reward type on a mail in rebate?
Yes. For rebate offers that allow reward selection, you can make your reward selection on the rebate form prior to mailing it in.

Do I have to submit my rebate online? Or can I still mail it in if I wish to?
There is always the option of mailing in your rebate submission. The online form is just our way of simplifying the rebate submission process.

If I have started to enter my rebate submission online and I want to stop and mail it in, can I do so?
Yes, you may end the online submission process at any time before you click the “Submit” button on the Confirm Your Rebate Submission page.

After submitting my rebate online, I received an invalid notification. What do I do now?
This means more information is required, some of the information you provided is incorrect or your submission did not meet the qualifying requirements of the promotion. Follow the directions given on the notification and check the information you entered. Then resubmit your rebate with additional or corrected information as requested. If you have additional questions or do not understand the invalid reason given, call the toll-free customer service number listed on your rebate redemption form.

Why will it take 8-10 weeks for my rebate to arrive if I submitted all the information online?
Once your rebate submission is received, Walgreens initiates a verification process. This can take 8-10 weeks to be completed. Though in most cases, you will receive your rebate sooner than that.

What is the difference between a Visa Prepaid Card, a Rebate Check, a Rebate Card and PayPal?

  1. With a Rebate Check, you will receive a check in the mail that can be cashed.
  2. With a Walgreens Rebate Card, you can use it for most purchases at any Walgreens store. When you select a Rebate Card, the total amount of the reward will be increased by 10%. Rebate Cards do not expire. Rebate Cards are only redeemable in store and may not be used to purchase prescriptions, tobacco, alcohol, or dairy products.
  3. With a Visa Prepaid Card, you will receive a debit card in the mail that can be used anywhere a Visa debit card is accepted. More details about your Visa card can be found below.
  4. Selecting PayPal as your reward type will send the rebate reward deposit amount to your registered PayPal account.

I returned/exchanged my rebate purchase that I have already submitted online. What happens now?

  1. If you have returned your purchase within the 30-day return period, your rebate submission will be invalidated and the rebate will not be sent.
  2. If you have exchanged your purchase for the same exact item, your rebate submission will be invalidated and the rebate will not be sent. You will need to submit again with the exchange receipt, as long as the promotion is still active.

If I have a question during the online submission process that is not answered in the Frequently Asked Questions section, how can I get an answer?
If you do not find the answer to your question in this section, visit the Contact Us link where you will find our customer service hours, our toll-free number along with an option to email us or chat with a live operator.


General Rebate Information Questions

I lost my sales receipt. Can I still get my rebate?
For a mail-in rebate, you will need proof of your purchase and the rebate redemption form. See details of the specific rebate for more information. Stores may be able to reprint proof of your purchase within 60-90 days of the original purchase date.  In order to obtain this, revisit the store you purchased from and provide the date and estimated time of purchase, as well as any purchase specifics possible.  Once you have this reprint, please contact Customer Service at 855-417-4256 for assistance.

Is it best to send a copy of my receipt and hold onto the original?
With Walgreens Rebates, you can enter the required information online instead of mailing the receipt in. If you prefer to submit your rebate by mail, a copy of your receipt is acceptable, unless the terms and conditions of the offer specifically state an original is required.  You should always retain photocopies of ANY submitted materials for future reference.

I forgot to send in my rebate and it has expired. Can I send it in late and still receive my rebate?
If the postmark date or submission date has passed for your rebate, unfortunately you will not qualify. Rebates are special because they aren't offered all the time - so always check your dates and apply promptly!

I went to a Walgreens store and they advertised a rebate for a product I bought, but they didn't have the rebate forms. What should I do?
The monthly rebate form is available for download from www.walgreensrebates.com.

When mailing a rebate, can I mail more than one rebate in the same envelope?
Yes, but only if all items you are submitting for were purchased on the same receipt.  Please indicate which offers you are submitting for on the rebate form.

How do I check the status of my rebate?
If you submitted your rebate online, or if you provided an email address with your mail in submission, you will receive an email confirmation that your rebate submission has been received that will include a link that will allow you to track your status online. To check the status of your mail-in rebate, use our rebate tracking system at www.walgreensrebates.com or call the toll-free number printed on your rebate redemption form.

I can't find the answer to my question here. What do I do?
Click on the Contact Us link at the top of this page where you will find our customer service hours, toll-free number and the option to email us or chat with a live operator.


Questions About Your Visa Prepaid Card

Where can I use this card?
You can use your prepaid card to purchase goods and services at more than 24 Million locations world-wide that accept Visa® debit cards.

Why is the word "Debit" on the front of the card?
In response to Visa and MasterCard regulations, Issuers are required to label non-credit products with the term “Debit” after January 1, 2004. Although your card may have the word debit on it, please remember to push credit and sign for purchases to indicate you authorize your transaction.

Can I withdraw cash?
No. Your card is a stored value card and may be used to purchase goods and services, but there is no cash access. You will not be able to use your card at an ATM or to receive cash from a bank.

What is an "Account Maintenance" fee?
Subject to applicable law, a monthly maintenance fee of $3 (USD) applies, but is waived for the first twelve months after the card is issued. No additional fees will be assessed once the card balance reaches zero. For a complete list of fees associated with your card, please refer to the Terms and Conditions included with your card.

How is my card different than a credit card?
A credit card gives you a line of credit, which you have to pay back. Conversely, this card is a debit card that is pre-loaded with YOUR money. You can spend the funds as you see fit, but you can’t spend more than your current available card balance.

Will I receive a separate billing statement for my card?
No. All transactions that you make with your card are available for viewing online at www.walgreensrebates.com/prepaid. When you want to double-check your transaction activity, simply log in to your account on the website. If you are not able to access your statement online, or if you prefer, you can use our automated system to receive transaction history or you can also contact Customer Service for further assistance by calling 877-601-8026.

How can I check my card balance?
You can obtain your rebate card balance via 4 convenient methods:

  1. Visit the cardholder website by clicking on the "Check prepaid card balance" link on the Walgreens Rebates home page
  2. Visit the cardholder website at: www.walgreensrebates.com/prepaid
  3. Call the customer service number, 877-601-8026.
  4. Go to the web cardholder website and sign up for optional text alerts and have your balance sent as an SMS text message to your phone after each purchase.


If you are checking the balance of multiple cards, you will need to log out in order to enter each additional card number.


Managing Your Visa Prepaid Card

How do I activate my card?
Your card has arrived active and is ready to use. It is not necessary to activate the card.

How do I view my card activity online?
Viewing your card activity online is as simple as visiting the cardholder website at www.walgreensrebates.com/prepaid. Once at the site, you will need to log in using your Tracking number which can be found on the bottom left of your card back.

Is there a PIN assigned to this card?
No. You will not need a PIN to use your card. When given the option, select credit as your payment method (even though you have a debit card) and you will not be prompted to enter a PIN.

What should I do if my card is lost or stolen?
You should treat your Card as if it were cash. Guard the account number the same way you would cash or any credit card. Do not share your Card number with anyone. If you lose your Card or believe it to be stolen call our Customer Service team immediately at 877-601-8026 to report a lost or stolen card, and to order a replacement card. We will cancel your old Card, transfer the remaining balance to a new Card and then mail it out to you at the address on file. If you report the lost or stolen card in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions.

How do I change my address?
If you need assistance updating your account information, please visit the cardholder website at www.walgreensrebates.com/prepaid or contact our Customer Service team at 877-601-8026.

Does my card ever expire?
Yes. You can find the expiration date on the front of your card. If your card is about to expire, and is still active, you can obtain a new card (with an extended expiration period) by calling the Customer Service number on the back of your card.

How do I cancel my card?
It is not necessary to cancel your card once the card balance reaches zero. However, if you wish to cancel your card, please contact Customer Service at 877-601-8026. The Customer Service number is also located on the back of your card.


Shopping With Your Visa Prepaid Card – In Store

How do I use my card to purchase goods and services?
You can use your card to purchase goods and services at any merchant that accepts Visa debit cards. To complete a transaction, select “credit” as your payment option to indicate you will sign to authorize your transaction. If the funds are available in your account, the purchase will be approved.

How do I use my card at merchant locations with self checkout or when I have to swipe my own card?
At certain merchant locations (example: grocery stores), the merchant may require that you swipe your card yourself. On these occasions, make sure that you choose "Credit" as the payment option. Even though your card is a debit card, it does not have a PIN and you are required to select "credit" to complete your purchase.

How do I make a purchase if the total purchase exceeds the balance on my card?
Notify the cashier of the amount available on your card and provide a second form of payment for the remaining amount of the purchase.

Why does my card not work when I try to pay-at-the-pump?
To protect cardholders, we have disabled all cards at self-service pay-at-the-pump gas stations. Please note that while you can't pay-at-the-pump; you can still use your card at these locations by asking the attendant to process your card.

How do I use this card when at restaurants?
Please be aware that restaurants often authorize an additional but temporary 20% gratuity charge to your bill. You must have the amount of the bill plus 20% in order for your charge to be approved. The actual amount charged to your card will be the price of the meal plus the gratuity that you add.


Shopping With Your Visa Prepaid Card – Online

How do I shop online using my card?
Shopping online is easy. Just follow these simple steps:

  1. Select the items you want to buy
  2. Proceed to "check out"
  3. Select Visa as your payment option
  4. Enter your 16-digit card number, and the 3-digit Security Code (if required, it can be found on the back of the card and it is the last three digits printed in the signature panel), and your expiration date
  5. Enter the address that you have associated with your card which by default is where you received the card.

That's it. The merchant will process your transaction.

When shopping online, can I split a payment between my card and a credit card?
Only if the online merchant permits "split" payments. Please note however, that most online stores only accept one credit card for payment. And since your card is processed as a Visa transaction, you may not be able to enter more than one card type to complete the transaction.

Can I spend more than my available balance?
No. You will not be able to spend more than your available balance. The merchant will decline your transaction.

What if the amount of my online purchase is more than my available balance?
In this case, your purchase will be declined.

Why did my balance only decrease by $1 after I made a purchase at a merchant?
Often, online merchants do not immediately charge customers for the full amount of the purchase. Many will "authorize" (temporarily deduct) $1 from your balance for verification purposes. This is a routine practice that affects all standard credit and debit card users. In most cases, merchants that operate in this manner will debit your balance for the full amount of the purchase and return the "authorized" $1 to your balance. The merchant may take up to 30 days to return these funds to your balance.

What if a transaction is not approved by an online store?
In the unlikely event that your transaction is declined by an online store, please make sure that you have done the following:

  1. Verified that the merchant accepts Visa debit cards
  2. Chosen "credit card" as the payment method
  3. Selected "Visa"
  4. Correctly entered your 16-digit card number
  5. Correctly entered your Security Code (if required)
  6. Correctly entered your expiration date
  7. Correctly entered your name (as it appears on your card)
  8. Correctly entered your address (same address on file for your account)
  9. Are not attempting to purchase goods or services in an amount that is greater than your available balance

If these tips do not resolve your issue, please contact Customer Service at 877-601-8026.


Adding & Withdrawing Money to your Visa Prepaid Card

How do I know how much money I have in my available balance?
You can obtain your balance via 3 convenient methods: visit the cardholder website at www.walgreensrebates.com/prepaid, call the customer service number 877-601-8026 or sign up for optional text alerts and have your balance sent as an SMS text message to your phone after each purchase.

Can I add money to my card?
No, you will not be able to add your own money to this card.


Disputing Charges on your Visa Prepaid Card

There is a duplicate charge marked as "Pending" on my account - can I dispute it?
No. Charges labeled as "Pending" will either settle or be automatically removed from your account typically within 7 days. We will only accept dispute forms for settled transactions that have posted within your transaction history - any dispute forms received for "Pending" charges will not be processed.

There is an unfamiliar charge on my account - what should I do?
Inform Customer Service of the unfamiliar charge by calling 877-601-8026. The customer care rep will guide you through the process.


Security and Privacy

How do I know my personal and card information is secure?
All transactions take place on a secure server, and all of your personal and card information is encrypted using a Secure Socket Layer (SSL). We encourage you to carefully review our Privacy and Security Policies if you have further questions about these matters.

Will you divulge my personal information to anyone?
No. We will not divulge your email address or other personal information to any third party without your authorization.


PayPal Rebate Deposits

How do I receive the rebate reward in my PayPal account?
You simply need to provide the email address associated with your PayPal account when you submit your rebate. PayPal will notify you via email when monies have been deposited into your PayPal account. At that time, you can transfer the funds to your bank account or shop online with PayPal’s third party merchants.
If funds are not claimed for 30 days, the PayPal deposit will be cancelled and a check will be mailed to you.

What if I don’t have a PayPal account, but I want one?
If you do not currently have a PayPal account, you can open up an account at www.PayPal.com
If you requested payment for your rebate and your valid email address is not associated with a PayPal account, PayPal will contact you via email to setup a new account. If you do not have a PayPal account, you can simply open the email from PayPal and take the necessary actions to setup an account. If you have a current PayPal account, but the email address you entered is not associated with your PayPal account, simply add the email address from your rebate submission to your existing PayPal account.
If you need assistance in opening a PayPal account contact PayPal Customer Service at https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help or call PayPal customer service at 888-221-1161.

What if I have questions about my PayPal account balance?
If you have questions about your PayPal account balance, please contact PayPal customer service at 888-221-1161.


Web Chat

What is Web Chat?
Web Chat is a service that provides live, online assistance. To access Web Chat, click the Contact Us link located at the top of the Walgreens Rebates website and click Chat Now. Web Chat is available Monday through Friday from 6:00 AM to 11:00 PM, Saturday 7:00 AM to 11:00 PM and Sunday 9:00 AM to 11:00 PM Central time.

What kind of information is available through Web Chat?
Customer Service Representatives are available to answer questions regarding the status of your rebate submission.

What if I click the button and nothing happens?
The Web Chat is available Monday through Friday from 6:00 AM to 11:00 PM, Saturday 7:00 AM to 11:00 PM and Sunday 9:00 AM to 11:00 PM Central time. You must have pop-ups enabled to access this service. If you would like to speak to a customer service representative please call 855-417-4256. Our customer service hours are 6:00 AM to 11:00 PM CT Monday through Friday, 7:00 AM to 11:00 PM Saturday and 8:00 AM to 11:00 PM CT on Sunday.